Atención al cliente
Empresas: NH Hotel Group
Main Functions: -Assure that the guests receive a service adapted, when possible, to their preferences (FEEL AT EASE): • Maintain good relationship with the guests, ensuring that all of them have a guest experience adapted to their preferences and needs. • Coordinate together with the General Manager, the selection of special attentions and supervise their correct distribution. - Assure that the guests feel accompanied during their stay, as well as connected with their city of destination (FEEL THE PLACE): • Have a thorough knowledge of the services offered in the place/city. • Coordinate (together with the Hotel Director) the preparation of monthly brochures regarding the activities of interest and possible events. • Ensure that all the information of interest provided by the hotel is up to date. - Ensure that NH Hotels is a reference of quality that exceeds the expectations of our guests (FEEL SPECIAL): • Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences. • Accept suggestions of our guests and work hard to improve our service. • Ensure that quality standards are met and even exceeded, so the hotel is an excellent example of the Premium brand of the chain. • Be the best host that customers have experienced during a hotel stay. - Build customer loyalty through the enhancement of products and services offered by the hotel (BRILLIANT BASICS): • Manage VIP guests. • Develop and implement the hotel´s VIP policy, together with the General Manager. • Prepare VIP guests list and communicate it to rest of the departments. • Assign rooms to VIP guests. - Assist the General Manager in the Commercial Role: • Give support in the preparation of PR Events that take place in the hotel. • Revise the customer loyalty lists and carry out commercial actions especially designed for regular customers. • Be proactive in the detection of possible VIP guests. • Occasionally collaborate with other departments. *Additional Information: - Will report to the General Manager - Availability to work in shifts and on weekends.