Recepción
Empresas: NH Hotel Group
Main Functions: -Assure the guests receive a service adapted to their preferences: -Maintain good relationship with the guests,ensuring that all of them have a guest experience -The guest is our priority,coordinate different departments in order to assure a high quality experience and create an excellent service attitude. -Be visible for the guest at all times and help resolve their doubts. -Coordinate together with the General Manager Assure that the guests connect with their city of destination: -Have a thorough knowledge of the services offered in the place/city -Maintain a direct and frequent contact with guests Make them feel special through details and surprises: -Demostrate an excellent knowledge of frequent guests -Accept suggestions of our guests and work hard to improve our service. -Prepare VIP guests list and communicate it to rest of the departments. -Revise the VIP guests rooms before and during the guests’ stay in the hotel and make sure that everything is correct -Make the check-in and the check-out totally personalized. Assist the General Manager in the Commercial Role: -Introduce potential clients to the General Manager -Give support in the preparation of PR Events that take place in the hotel. -Be proactive in the detection of possible VIP guests -Keep up to date,inform of the hotels quality scores. -Create and help to execute the corresponding corrective action plans -Will be the first filter for any complaints,freeing the Front Desk from these functions -Occasionally collaborate with other departments Additional information: -Availability to work in split shifts and on weekends.