Are you able to make every day special for our customers? If so, you could be the ideal Resort Team Leader for our Jet2holidays Team in Lanzarote! Reporting into the Destination Manager, the Resort Team Leader will be responsible for leading, motivating and coaching a team of Resort based Reps to deliver VIP customer service at all times. You will plan your Reps rosters to ensure they are visiting our customers at their hotels at the optimum times to be on hand to give their great insider knowledge of the resort and recommendations of excursions we provide to match their needs to ensure they have a great Jet2holiday. You will also be the team's first point of contact for advice, as well as working with our local agents and colleagues to help deliver feedback to improve service delivery. Representing our Jet2holidays' values at all times whether this be face to face, email, over the phone or via social media is also key to the success of this role. If you love the idea of taking responsibility for our customers’ holiday experience whilst working as One Team, then this is the perfect role for you.