Reservas
Empresas: Radisson Blu
We are currently loking for a Reservations Manager. He/she will be responsible for: • Handling of FIT- ,Group- and Corporate Reservations and Congresses including contracting. • Manage the daily activities of the reservations/front office staff. • Schedule and assign work. • Ensure all staff is properly trained on systems and service standards and has the tools and equipment needed to effectively carry out their job functions. • Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. • Assist in the monitoring of competitors, dynamics of local market, demand generators, and contribute to the hotel pricing and market mix strategy. • Complete records and reports in regard to room availability and guest room commitments; forecast weekly occupancy and rate. • Maintain historical records of reservations arrivals, cancellations and denials to assist in formulating future reservations estimates. • Respond appropriately to guest complaints. • Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. • Promote teamwork and quality service through daily communication and coordination with other departments. • Monitor group reservation activity daily and communicate status with sales department. • Follow up on tentative sales bookings with respective sales staff to update status. • Communicate fluctuations in room occupancy to operations so that appropriate staffing adjustments and efficiencies are maintained. • Interact with outside contacts: Guests, visitors - to ensure their total satisfaction- and other contacts as needed (other hotels, travel and tour representatives, professional organizations, community groups)