Atención al cliente
Empresas: Hotel Mandarin Oriental Barcelona
• Initiate warm guest contact with guests entering the hotel. • Performs all Mandarin Oriental standards in accordance with Legendary Quality Experience. • Proactively approaches guests needing assistance. • Assist guest with directions. • Delivers luggage to the guest room within 8 minutes. • Be familiar with the entire room product including IT&T equipment. • Be familiar with all hotel services including Spa and dining facilities. • Ability to communicate clearly in room features that are most appropriate to the needs of the guest. • Deliver messages, packages and facsimiles within 15 minutes of receipt. • Actively listen and communicate specific guest requests accurately to all relevant departments to ensure complete follow up. • Deliver newspapers and Overnight Shoes to all guest rooms prior to 6 am. • Remove luggage from guest rooms upon check out. • Offer guests an attentive farewell, which will not ends until the vehicle, (limo, taxi) has pulled away from the curb. • Utilize all Rapid Response systems appropriately. • Other duties as deemed appropriate by the Management of the Hotel.