Imagine working for the best and most recognized company in the world, in an office surrounded by the Mediterranean Sea! A company that believes that the key to a successful workplace is constantly innovating, experimenting, and keeping things fun. This is our client - The world's largest technology company specializing in Internet-related services and products! As a Business Unit Manager, your responsibilities include: -Helping your customer accomplish their business and operational objectives -Leading and coach the Team Leaders to direct the operation based on the agreed KPI's and SLA's -Working with the Team Leads on continuously improving the quantitative and qualitative operational performance -Collaborating with various corporate departments such as Quality, Training, WFM, IT, Recruitment etc -Drawing up action plans to improve processes and procedures and KPI's and SLA's -Being responsible for the financial performance of the account -Managing contact with the client, including organizing reviews (monthly and quarterly)