Under the Head of Credit Management, you will ensure call campaign and the recovery of bad debts, in outgoing and incoming calls. You come in after the first bills become due and until the end of the process (receipt or transfer to a collection agency). To do this, your main activities are: - The friendly reminders on customer invoices - Recovery call - Payment reconciliation (especially IT with the management of the payment bulletin) - answer the questions of the customers by phone or mail - Making outbound collection calls to debtors - Negotiating payment by credit card, direct debit, transfer - Establish repayment schedules, accounting statements - Up-dating clients bank information - Creating credit notes and invoices With the team that is located in Barcelona, you will collaborate with people in charge of collecting, billing and collection of other countries.