Are you an English native speaker who knows how to talk to clients and feel challenged by improving all processes regarding payments? If you have experience in Cash Collection or Customer Care, we have an amazing opportunity for you! Our client, a well-known company providing industrial gases, is looking for a positive-minded candidate to join their multicultural team in Cornellá de Llobregat. As a Collections Associate, your responsibilities include: - Ensuring the timely collection of outstanding balances/debts from your clients - Negotiating satisfactory outcomes with your clients and banks - Ensuring customer calls and emails are responded to. Identify any customer complaints and escalate as appropriate - Anticipate and communicate with different departments - Support and be backup for other collector’s associates - Liaise with the credit & collections coordinator or supervisor about all credit issues