Our client is a big multinational company with an European Service Center in Barcelona and is looking to incorporate a Debt collections Agent with a native level of French. To minimize Business investment in receivables Minimize interest losses on outstanding amounts To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines To balance the potential profit with potential risk in granting and collecting credit to our customers PRINCIPAL ACCOUNTABILITIES Ensure timely collections of outstanding balances from customers according to our company´s credit and collections escalation policy Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation Support and be backup for other collectors associates Liaise with the credit & collections team lead about all credit issues Keep accurate and up to date logs of individual customer information