The Role Explained: The jobholder will be mainly in charge of maintaining and improving the level of the infrastructure with the management of the end user landscape experience. His/her main tasks are but not limited to : Workstation Update process : · Perform an assessment of all new workstations patches to determine priority and scope of deployment. · Testing Service Releases, Monthly security updates and service pack prior to release to the enterprise. · Identify high impact patches or stack 1 applications that require pre-deployment testing and pilot phases. · Engage with Client Services if an update is deemed to significantly affect the production environment. · Manage any pre-deployment testing and pilot phases. · Schedule the deployment of patches in line with current deployment guidelines. · Act as a technical resource for patch deployment where necessary. · Update procedures and policy documents to do with patching and Core applications · Follow the process in place and communicate to the clients all the change on PC Application release process : · Liaise with Central teams the scheduling of released of packaged applications. · Ensure any requests for pre-release to production users has been authorised. · Carry out additional checks to ensure the release instructions follow standard and highlight any deviations from the standard. · Highlight any update internal release procedures & documentation. · Ensure that any application release pre-requisites are met 24 hours prior to release. · Update & ensure the Enterprise store records represent a correct and clear view of the enterprise. · Identify any potentially high impact releases\activities and engage with Client Services where relevant. · Housekeeping of application source content. · Ensure the retirement process is carried out 3 months post the release of replacement package. Other responsibilities: · Investigating ongoing problems and providing root cause analysis for both performance and stability issues on the Windows 7 / 10 x64 platform · Provide 2nd line technical support working with the Desktop Engineers to resolve critical issues. Essential skills / Systems ( Incl. languages & previous experience required)