The Value Channel Inside Presales Technical Consultants play a critical role as trusted advisors to our customers and business partners with technical support, consultancy and advice. As an Inside Technical Consultant you will be responsible for delivering technical expertise in Russian to help the Company's Partners create solutions to win business and provide an excellent level of total customer experience (TCE). The TC will also engage other technical resources (Presales organization, EMEA regional and World Wide Divisional resources, etc) where needed. Responsibilities of the Technical Consultant include: - Providing technical support and guidance on the company's value products, solutions and services. This includes company Workstations, Mobile Workstations, Thin Clients, Retail Point of Sales, Digital Signage, Accessories, relevant software and solutions - Answering and tracking technical questions from partners - Presenting the advantages of the company's PPS products and solutions - Helping sales representatives to respond to customers’ requests for information, proposal and Quote (RFI, RFP, RFQ) - Supporting sales opportunities with Company Channel Partners requiring an in-depth or technical understanding of the company's offer - Helping our partners build the most competitive configurations and solutions for our customers Support partners on the status of technical and environmental regulations - Delivering trainings to other departments about PPS value products and solutions - Managing technical escalations on questions and technical issues which cannot be solved within the Value Channel Inside Technical Consultants team - Providing proactive technical updates to the sales community supported - Maintaining the quality of the service and the total customer experience (TCE) - Maintaining and managing a competitive and appropriate level of technical and professional competence