The Operation Specialist will be responsible for delivering revenue growth, margin improvement, continuous improvement in service quality, staff development and satisfaction, corporate and regulatory compliance, security and efficiency. The successful holder of this position will be able to lead, grow and maintain a cohesive and high performing team, identify, sponsor, and coach talent and renew local organisation effectiveness through the deployment of corporate improvement initiatives. Achievement of Operational goals and financial objectives as stated in the annual Business Plan for the location(s). Deliver exceptional service quality in line with company standards and develop actions to effectively differentiate it at each market; ensure unparalleled customer satisfaction. Personally manage key customer relationships and assist and support staff in dealing with customer issues and complaints. Analyse financial and operational data for renting locations and develop action plans to improve Financial and Operations performance of the locations. Plan, and actively drive all yield management activities and provide data and input to the Area Manager in order to realise yield management and pricing opportunities. Plan and organise the logistic and delivery Plan, schedule, manage and monitor staffing levels in line with business volume and targets. Arrange for and hold daily briefings with all staff to communicate strategies and actions relating to.