An exciting opportunity has become available for an Out Of Office International Agent to join our Out Of Office 24 Hour Response Team based in our Madrid Office, on a permanent contract. The primary responsibilities for the role are to be the primary contact for out of office hours for clients, for agents and World Courier offices for booking shipments or providing general and specific information from tracking shipments to quoting to validating. This role reports in to Out Of Office International Manager. Essential Duties and Responsibilities: • Handle enquiries from clients, agents and World Courier offices via phone and email in English • Receive bookings via email and update World-STAR system • Provide quotations via email • Monitor and track ongoing shipments, reacting to any deviation from the plan • Keep clients and World Courier offices updated to the status of their shipment, especially in regards to delays • Action all notes sent in World-STAR • Determine which shipping solution should be used for certain shipments • Advise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managed • Communicate any temperature results as soon as possible after delivery, checking and noting any deviations • Recognises important information and makes immediate use of this information (Holiday lists, All Station emails, Ops memos) • Work with regulations (ADR/DGR/IATA) as well as local laws and guidelines • Build and maintain relationships with World Courier offices, clients, agents, airlines, handling agents and suppliers. You will be required to work 4 10 hour shifts per week, between Monday to Friday 20.00 – 08.00, and all day Saturday, Sunday and bank holidays in order to provide 24 hour coverage. ONLY APPLY FOR THIS ROLE IF YOU CURRENTLY HAVE THE RIGHTS TO LIVE AND WORK IN THE SPAIN. CAN YOU PLEASE ENSURE YOU ATTACHED A COPY OF YOUR CV WHEN APPLYING FOR THIS POSITION.