The Process Flow Analyst would be responsible for communication of workflow status with Operations and Area Managers whilst escalating any Customer Experience Risks and reporting any SLA failure risks or deviation from Standard Work to the Sr. Managers and General Manager. 

The Process Flow Analyst is expected to play the role of an advisor to the operations team based on his holistic view of the outbound flow and facilitate communication between multiple areas of outbound operations. 

As part of this role you will be required to work flexible shift patterns and provide cover for holidays and short notice events.