Recepción
Empresas: Grupo Regina Hoteles
4* Hotel located in the city centre is looking for receptionists able to work rotating shifts. Main tasks: Assist and support guests prior to their arrival, during their stay and after their departure. Check in and check out of individual guests and groups. Welcome all guests according to the Regina standards. Anticipate and address all guests’ requirements. Answer the telephone using the Regina etiquette. Provide special attention to VIP or long stay customers. Review the arrivals of the day, identifying guest’s requirements and assigning appropriate room type. Concierge. Ensure supervision of luggage handling and storage. Manage customer complaints and requests professionally.  Settle invoices and secure payment at check-out.  Perform administrative duties, such as registering wake-up calls, preparing cash & credit card reports, recording reservations into Opera system. Ensure a perfect uniform and personal appearance. Assist individuals with disabilities. Follow Hotel Regina standards and procedures. Maintain confidentiality of proprietary information. Perform other reasonable job duties as requested by Supervisors.