Recepción
Empresas: Pullman Barcelona Skipper
The reception Team Leader will be in charge of the following duties: Customer relations • Develops high quality relationships with guests, from the moment they arrive and throughout their stay • Takes into account and anticipates guests' needs • Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution • Conveys the hotel image Professional techniques / Production • Takes part in, organises and supervises guest arrivals and departures that concern his/her team • Ensures that guest documentation and information is available and up-to-date • Ensures that the pricing policy and internal audit procedures are duly applied • Ensures that information is passed on to other departments • Keeps track of the standard of services delivered, based on guest comments and quality audits • Updates and checks that information in the directory and e-directory is up-to-date Team management • Develops employees' motivation and team spirit by creating a good working atmosphere • Is involved in recruitment • Integrates and trains employees, providing support for skills development • Applies labour legislation • Ensures that employees are well presented (uniforms, personal hygiene etc). Commercial / Sales • Contributes to synergy within the marketplace by promoting the inter-hotel coordination policy • Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimise REVPAR • Ensures the brand and/or Group's loyalty programme is promoted to guests • Motivates and drives the team to attain the department's quantative targets Management and administration • Supervises the management of debtors, group and individual guest invoicing • Supervises recording and cash operations while on duty • Ensures cash management is correctly handled Hygiene / Personal safety / Environment • Ensures that the workplace remains clean and tidy • Knows and ensures application of the hotel's security regulations (in case of fire etc) • Ensures the safety of people and property in the hotel