Agencia de viajes
Empresas: Dorak Europe
Based in Madrid, this role comprehends an active communication with our worldwide offices and suppliers. At the beginning, this role will report directly to the Operation Manager Europe. Responsibilities: As a Reservation Executive your main task will be to make reservation for Hotels and local services in Spain and Portugal, following the Guidelines and making sure about the correct bookings for the right market demands. You will give full administrative support to the daily operational duties, including answering queries from suppliers, sales offices, and emergency handling, etc. • Day-to-day pro-active communication with partners in your assigned regions by telephone, by internal messaging and occasionally in person to assist with the development of the business • Efficient and accurate confirmation of services, paying attention to any detailed client requests • To strictly follow the guideline/superior indication regarding supplier usage for different market, and volume distribution • To monitor and promptly communicating amendments and cancellations • To ensure the correct and timely confirmation within the finalization date • To make sure about prompt and correct answers both to sales offices and suppliers • To anticipate and/or report potential and real issues to superior or contract managers • To build and maintain healthy business relationships with our partners and colleagues • To collect and distribute correct and detailed supplier information to Tour leaders • Final check with all suppliers, before tour starts • To check if no discrepancy between our requests and real supplies • To ensure suppliers receive final itineraries on time • Detailed itinerary check • Overtime may occasionally be necessary during peak season