Atención al cliente
Empresas: Drivania
Drivania provides chauffeured transportation services in more than 1,000 cities. You can confirm a ride for any destination in less than one minute using our website, mobile app or a leading GDS. Aside from managing all your reservations, you can also check the status of each booking and the driver assignments in real time. We manage each booking by attempting to fulfill customer requirements while exceeding expectations, which is why we base our business on impeccable service, wherever you may travel. Our international 24/7 customer service center is always available to address any queries that may arise or to provide passenger assistance. Drivania is committed to transportation and we are aware of the transformation the industry is undergoing, which is why we are involved in the evolution and development of new technological projects aimed at improving and providing easier access to personal transportation. Duties of the position: 1. Manage the bookings and price requests received from our website. 2. Follow up the status of future bookings, by supervising all the corresponding control checks. 3. Follow up of price requests offering prompt reply to our customer requirements according to Drivania SLA 4. Monitoring and supervising services real time by dispatching drivers. 5. To work as a customer support agent via the various customer communication channels that have been established. 6. To assist customers connected to Drivania.com as a helpdesk representative and to follow up on issues that have not been resolved during the initial contact. 7. To help track customer operations as well as proactive commercial actions that are carried out with the aim of encouraging consumption, helping customers identify opportunities, and defining the product that best fits their needs. 8. To encourage all customers to use the self-booking platform and to help detect accounts that require individual activation. Goals 1. To provide top quality service in accordance with Drivania’s quality standards. 2. To improve the customer loyalty ratio. 3. To activate new customer accounts and to increase the consumption levels of existing customers. 4. To identify opportunities aimed at boosting the revenue per service. 5. Give prompt reply according to Drivania SLA to the customers that require a quotation 6. Find opportunities to increase the revenue per service