As Customer Service Agent your main responsibilities will be To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with Xerox in line with Tcs To manage effectively designated work/stock levels to achieve targets SLAs set escalate as appropriate To ensure compliance with TCs and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules. To encourage positive Partner behavior through feedback on QMS system To ensure Partner compliance with Portal functionality where available To provide TL with timely and accurate updates on his/hers aged and outstanding queries To ensure strict adherence to IC Sarbox requirements Achievement of monthly/quarterly targets and SLA Regular communication to team Leader