Organization Leading Global enterprise for business process and document management. Also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organisations worldwide. Function As Query Agent your main responsibilities will be: - To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with the company in line with T&C’s. - To manage effectively designated work/stock levels to achieve targets SLA’s set escalate as appropriate. - To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules. - To encourage positive Partner behaviour through feedback on QMS system. - To ensure Partner compliance with Portal functionality where available. - To provide TL with timely and accurate updates on his/hers aged and outstanding queries. - To ensure strict adherence to IC Sarbox requirements - Achievement of monthly/quarterly targets and SLA - Regular communication to team Leader