Descripción: · Focused on Service Management (Incident, Change, Problem), Service Requests, Order Management, Site Deliveries, Access Requests. · Responds to all queries and incidents in accordance with ...
Requisitos: Experience: ¿ Must have: ¿ 1 to 3 years of Service Desk and Customer service experience; ¿ Excellent phone and communication (written and oral) skills ¿ Customer and service oriented ¿ Committed to providing quality service & results, ready to make a positive difference ¿ Proactive and stress resistant ¿ Ability to quickly learn technical information ¿ Ability to take decisions quickly and efficiently ¿ Team Spirit ¿ Availability to work in rotational shift 24/7 ¿ Good to have: ¿ Some knowledge of mechanical and electrical engineering and/or Colt Data Centre technology and infrastructure. ¿ Basic knowledge of ITIL concepts ¿ Foundation Level accredited. ¿ Basic understanding of change, incident and problem management ¿ Understanding of best practice methodology. ¿ Excellent knowledge of CRM systems Skills/Qualifications: ¿ Must be able to speak & write fluent English, Spanish and German. A fourth European language between Italian and French is an advant