Recepción
Empresas: Hotel W Barcelona
Creating an experience goes beyond making a reservation and it's the role of the Concierge Desk to create extraordinary experiences for guests. In the world of W, the Concierge does more than just making dinner, spa and limo reservations - the W Concierges creates "W insiders" and makes guests feel special. POSITION PURPOSE Offer assistance and/or information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions. ESSENTIAL FUNCTIONS ·Answer questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, child care, transportation, religious worship, cultural activities, shopping, floral services, and other services. Keep accurate records of all arrangements made. Answer questions concerning and/or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate/promote activity reports to track reservation bookings. ·Process and notify guests of receipt of facsimiles, mail, messages, and packages. Assist guests in the sending of facsimiles, mail, messages, and packages. Maintain a stamp bank with domestic and international postage for guest purchase. ·Maintain current information and materials regarding hotel facilities and services, and local restaurants and attractions. Maintain a current resume book related to conventions, meetings, and special events held in the hotel and the city.