The successful candidates will have passion and enthusiasm for customer service. In addition, you will possess excellent communication skills and will have the ability to build rapport with clients. You will be an excellent team player, able to work within a friendly and dynamic environment. Your role: - Answering inbound calls and making outbound calls from both venues and customers. - Handling inbound complaints and writing and responding to customers via email. - Calling or emailing partners to confirm bookings. - Manage the re-booking and/or re-scheduling process. - Move partners over to confirming their own bookings using our software. - Coordinate closely with the Account Management Team on any partner issues. - Keep up to date with all products and services including any updates or software releases and where necessary provide adhoc training on the implemented changes. - Providing help and support to customer queries and processing bookings. - Liaising with both customers and venues, problem solving and resolving customer issues.