Organization Our client is a global leader in healthcare technology. With a rich history of innovation across the past five decades in the healthcare sector our client as a strong commitment to the future. As an European Customer Service Specialist you will be responsible for: -Effectively process all incoming calls in a professional, friendly and timely manner -Enter and process all sales order types into SAP -Coordinate with sales regarding order status, shipping dates, product availability and back orders -Provide support to remote sales offices and personnel -Effectively and appropriately interact and communicate with the warehouse -Follow up with customers regarding order confirmation -Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution -Follow through on customer disputes until resolved