Function As an IT Support Agent, you will be working in the International Service Desk team and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities. Your main responsibilities will be: -Provide excellent customer support -Ansewering incoming customer calls and help clients with their IT technical issues -Follow-up and solving IT incidents -Escalate incidents to level 2 when it's unable to resolve the issue via ticketing tool -Responding to incoming emails -Ensuring that service quality levels, meet with the expectations of the company Requirements We are looking for candidates with the following qualifications, experience and skills: Qualifications -High Level of German - High Level of English Experience -At least 6 months of experience in customer service and an IT related position (helpdesk, technical support etc.) Skills -High interest in IT environment -Good understanding and problem solving skills -Excellent communication skills Offer -Starting date, as soon as possible -Competitive salary depending on experience and languages and salary increasing plan. -Life Insurance, private healthcare, discounts on GYM and many more. -Relocation package for non-residents of Barcelona -Contract: 6+6+permanent -Full-time job (40 hours) -Working schedule: Monday to Friday 8 hours between 5:00am-22:00pm -Training provided, paid by the company -International working environment and well connected workplace -The opportunity to be a part of a new huge project with many career opportunities