Descripción: Responsible for the overall direction and management of Central EndUser Services through own efforts, designated managers and team leaders. Manage according to the corporate strategy, company ...
Requisitos: Education/ academic studies ·Secondary schooling. ·Tertiary education with College or University degree with relevant business subjects or substantial years of business & managerial experience ·Customer care and service training Experience and Qualifications ·In depth and recent experience in Information Technology and Telecommunications industry ·Excellent working knowledge of management disciplines and processes ·Proven track record of successes in the growth of similar companies in the service industry ·Customer contractual service and service level agreement experience ·Excellent telecommunications knowledge with commercial and technical background and an understanding of how they are applied in business ·In depth experience in an outsource vendor environment, specifically in service delivery or experience working on the customer side of an outsourcing relationship ·Exceptional presentation skills