The Inside Sales Representative will help customers find the right solution when they express an interest in one of their services (inbound calls). Your tasks will consist in: - Working with customers in order to understand their needs, create solutions and ensure a smooth sales process. - Finding new sales leads, through business directories, client referrals, etc. - Listening carefully to the customer’s requirements in order to be able to come to the most appropriate deal - Maintaining and developing relationships with existing customers via telephone calls and emails - Responding to incoming email and phone enquiries - Contributing to team efforts in order to meet your objectives