We are recruiting an IT Support Specialist for a German multinational IT company in Barcelona who will be responsible for providing Technical Customer Service. High level of French, Spanish and Catalan and previous Technical Support experience are required. Job Description As an IT Support Agent, you will be working in the International Service Desk team and reporting to the Team Manager. This already established Service Desk provides B2B IT solutions services to end users of well-known multinational companies. The Service Desk is expanding and therefore offering exiting career opportunities. You will be part of an International team of 17 nationalities. Your main responsibilities will be: -Provide excellent customer support -Ansewering incoming customer calls and help clients with their IT technical issues -Follow-up and solving IT incidents -Escalate incidents to level 2 when it's unable to resolve the issue via ticketing tool -Responding to incoming emails -Ensuring that service quality levels, meet with the expectations of the company
We are looking for candidates with the following qualifications, experience and skills: Qualifications -High level of French, Spanish and Catalan Experience -At least 6 months of experience in customer service (helpdesk, technical support etc.) Skills -High interest in IT environment -Good understanding and problem solving skills -Excellent communication skills -Flexibility regarding working schedule