The Cash Operations Specialist is responsible for applying payments accurately to customer accounts, performing analysis of payment histories and account reconciliations. In addition, this role will reconcile customer balances with focus on resolving payment discrepancies, conduct research for unidentified customer accounts and/or over-payments. This position will also have regular interaction with the credit/collection department. The candidate takes ownership and creates solutions and enjoys working "hands-on" in a high-volume, fast-paced work environment. Accountabilities: The position reports to the Cash Application Team Leader. In order to provide satisfactory service the position must focus on: Identify and allocate all incoming payments and ensure that all cash is posted and distributed accurately to customer accounts Scan checks to bank account and reconcile deposit to check totals Validate posting results and reconcile payments posted against checks received. Research and resolve misapplications concerning account or amount inaccuracies. Administration of the direct debit process in relation to incoming payments Reconciliation of the Credit Card collections/ processing reimbursements to credit card Provide general support to the Credit and Collections team Assist with other additional reporting requirements as needed
Knowledge of Basic Accounting Working knowledge of SAP Advanced computer skills especially Excel, Word, Outlook Degree in Accounting or other Business Discipline preferred but not required. Extensive work experience can be substituted High accuracy and attention to details Ability to be proactive and resolve issues under own initiative with minimum supervision Able to work effectively in time pressured situations ensuring reporting deadlines are met Ability to work well in a multi-tasking environment Able to communicate clearly with colleagues, management and stakeholders from other cultures Able to interact openly and directly with others in the team Ability to analyze data concisely and effectively in often time pressured situations Able to produce accurate and concise analysis for senior management review