Are you interested in Fashion? We are looking for a Customer Service Advisor for a leading Fashion Brand. Main tasks -Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve user's demands related to orders (complaints, refunds, recommendations, etc.) -Maintain service and product knowledge and expertise associated with applications specific to individual customers. We offer -Part-time contract (30hrs/week) -Schedule: Monday to Friday, from 9.00 to 15.00 -Salary: 12256.60Euros gross/year + up to 1065.72Euros gross/year -Relocation Package -Internal Development Program Requirements -High/native level of Portuguese -Fluent English or Spanish -Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration -Good disposition to work in a customer service environment -Customer care skills - ability to listen to and understand the customers' need -Ability to take ownership of, and progress calls to resolution or to escalate call to resolution _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation