Recepción
Empresas: Accor Hoteles España
Customer relations Welcomes guests as soon as they arrive with due care and attention Helps encourage customer loyalty by developing friendly, personalised relationships Handles any guest complaints and/or remarks; provides a response as soon as possible Professional techniques/ Production Carries out all operations concerning guest arrival and departure in compliance with internal procedures Informs guests about the formalities, any special conditions relating to their stay and the services available Handles phone calls Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team Management and administration Respects the procedures governing invoicing and cash operations Manages the cash under his/her responsibility