Agencia de viajes
Empresas: Travel Services Europe
The purpose of this department is to process FIT reservations through a computerized reservations system for passengers staying in Europe while working closely with hotels, sightseeing suppliers and transfer companies. Position will involve a concierge style service of researching and negotiating pricing and conditions for specialized sightseeing products and ensuring the logistics work within the customer travel itinerary. At times the position will also involve the operating of small group tours around Europe. Position will also involve a high level of customer service by which the individual will be expected to assist passengers while they are travelling within Europe.  Researching of special sightseeing tours within Europe and planning logistics  Negotiating rates for special ad hoc transfer, sightseeing and hotel requests  Setting up pricing for special products to the USA sales team for sale  Processing individual bookings through the company system softrip.  Updating hotel inventory in the system  Communication with hotels in Europe – on a daily basis assisting with queries and placing bookings.  Close working relationship with the head office in the USA, with prompt replies to emails and phone calls.  Assisting passengers with any travel issues while they are in Europe, which can involve booking an alternative property for them or any other issues.  Working closely with the contracting team and alert them to hotel issues such as limited availability.  Working closely with the Group Operations team in assisting with operations of small group tour requests both for sightseeing and hotels – negotiating rates and confirming suppliers  Working with Accounting and reservations to make sure one off bookings are paid and confirmed correctly.  Other duties as assigned.