Description We are currently looking for a Sales Supervisor for one of our clients, a leading company in the technological sector. Main Tasks -Drive sales process across the team -Empower team performance to meet sales objectives -Motivate agents as a team leader -Controll and drive KPIs -Recruitment and turnover control -First escalation point for Region specific issues -Team Support (case escalations, emergencies, customer complaints) -Collect and analyze metrics -Reporting to the management -Weekly review calls Country Managers -Organize regular meetings to give feedback on team performance, upcoming changes -Manage holidays and sicknesses -Manage all disciplinary issues effectively -Maintain contact with the customer regarding cases, new procedures, applications, tools -360° vision on ISR individual performance and needs -Call Monitoring/ call coaching -1-2-1 sessions Requirements Requirements -English native speaker -1 year of experience in a similar role -IT knowledge -High customer care knowledge Personal abilities -Strong communication skills -Ability to implement and manage change _The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation. Offer We offer -Full-time and long-term contract -Salary: 22.000Euros gross/year + up to 8.000Euros gross/year in bonus -Ticket Restaurant Card -Free Spanish/Catalan certfied lessons -Internal Development Program -Relocation Package provided