Do you have experience managing teams? Would you like to consolidate your career in a very professional but cool environment as a Supervisor? If you speak Native level of French and Fluent level of English and Spanish, this job could be very interesting for you! Our client is a very-well known multinational company which offers their clients the possibility to find restaurants based on the type of cuisine, ambiance, location, and price. Their purpose is to give customers the possibility to book, check table availability, chose and comment restaurants at any time and from everywhere. Under the direction of the B2C Customer Service Manager, as a Supervisor you will Manage the current B2C customer service team. Your main responsibilities are: - Building, managing, encouraging and inspiring the current B2C team in order to ensure required service levels and cost efficiency. - Refine B2C strategy in order ensure our customers continued happiness. Investigation, development and implementation of best practices to increase productivity - Ensure a great, consistent experience which matches the company brand and voice. - Overcome geographic and cultural distances to drive cross-functional initiatives and ensure compliance with business policies. - Deal with the complexity of multiple lines of business and regions. - Setting up objectives for your team and following up their achievements - Manage the productivity and satisfaction of our current and potential clients. Main quantitative objectives for the position: - Client retention and satisfaction through the desired service level. - Reduction of costs. - Increase in productivity