Do you want to lead a team and strive for the highest customer satisfaction?! If you have a native level of Swedish/Finnish/Norwegian/Danish + fluent English, you should have a look at this one! Our client is an international contact center that is providing different services for multinational companies all around the world. They have been providing excellent service for over 80 years and continue to grow the business of all of their clients. For one of their projects, they are currently looking for talented people who like to motivate people and to lead a team! As a Customer Service Team Leader, your responsibilities include: - Monitoring and coaching of a team of customer service representatives on handling their customer contact and how they deal with every case - Monitoring the individual and team key performance indicators (KPI) - Identifying training, information, and equipment need within the team and coordinating the fulfilment of these needs - Checking and if necessary adjusting staffing levels to efficient levels - Communicating and functioning as a link between the team and different departments within the company - Participating in the resolution of procedural issues with market performance centers and dealers - Continuously participating in improving processes in order to contribute to effectiveness and efficiency within the Center