Our client is a leading European business in communication services, providing their clients with a fast, reliable and cost-effective way of keeping in touch with their customers and staff. They are creative in their way of approaching and keeping in touch with customers all over the world. It is a young, innovative company with offices in England and Spain. Would you like to join a dynamic e-commerce? Do you have technical expertise and would like to give support to businesses? Do you have a good level of French, Spanish and English? If your answers are positive, apply here! As a Technical Support Advisor, your responsibilities include: - Escalating all high priority and severity issues accordingly - Dealing with Governing/Regulatory bodies with enquiries within the appropriate timescale - Ensuring all support queries and issues are logged and managed - Using correct communication levels and media is used when updating customers - Being aware of impact from releases and updates to customer base and escalate as required - Establishing system installation, configuration and testing of PC and server hardware, software, LAN and WAN networks.