Would you like to start working for a famous navigation and management software company in Barcelona? If you have a native level of French, are a team player by nature and always ready to help, we are looking for you! Our client is a well-known company and market leader in fleet management solutions, providing a SaaS (Software-as-a-Service) solution to their customers and partners. Their products are created to help professional drivers to drive greener, safer and more efficiently. Their products serve more than 45,000 fleet customers in 26 countries with more than 625,000 active monitored units/vehicles. Aspiring to maintain their leading position in the market, they are looking for an experienced and skilled new member for their customer support team. As a Customer Support Representative B2B, your responsibilities will include: - Providing product information and effective technical support through multiple channels (phone, e-mail, chat) - Investigating and taking care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers - Contributing to additional support programmes/projects (e.g content delivery, product expertise, targeted proactive support activities)