Guía turístico
Empresas: Complete Sports Solutions
Complete Sports Solutions is constantly expanding and growing in stature as one of Europe's leading Sports Tour Companies. As we grow we need to ensure that we maintain the quality of our staff and tours, we need to ensure that we are elite in every department. A complete Sports Solutions Tour Representative is one of the most important roles in the company, not only will you spend more contact time with the clients but you will also represent our company's philosophy and ethos. CSS Tour Representative is responsible for looking after groups of clients on bespoke sports tours that have been created by the team of full-time staff at CSS with the client. The main priority is to ensure that clients enjoy their tour and that everything runs as smoothly as possible for them. As the public face of the tour operator, the tour representative must create an excellent first impression and continue to provide outstanding customer service to clients throughout the duration of their stay. The role involves holding welcome meetings, handling complaints and resolving problems as they arise. -Meeting guests at the airport; -Escorting guests to their accommodation; -Organising and hosting introductory meetings -Responding to clients' queries -Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; -Problems with rooms; and health problems, injuries or even deaths; -Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions; -Resolving any conflict with or between clients; -Establishing and maintaining relationships with local hoteliers, excursion agents and travel companies; -Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; -Ensuring that clients arrive early to matches and sports sessions to ensure that there is a prompt start to these organised activities accompanying customers on excursions and acting as a guide; -Organising and supervising activities and ensuring they are in a safe environment; such as beach activities, water-parks, watching matches, bowling etc. -Taking part in and organising daytime and evening entertainment; -Checking hotel standards and safety procedures; -Completing risk assessments and health and safety checks; -Keeping basic accounts and records, and writing reports ensuring that all constructive feedback is relayed back to Head Office.