The Global Partner Operations team has Partner Success Trainer positions focused on supporting partner success leadership to continuously improve their teams’ knowledge, skill, and ability to promote HomeAway value, products, and services. The partner success trainer will report directly to the EU Training & Knowledge Manager and will need to work effectively in a matrix environment. The Partner Success Trainer will be responsible for managing & delivering training material for the local partner success team with a priority focus on new hire, product, process, and tools for both partner success owner and PM teams. Working in a global team environment, the Partner Success Trainer will ensure the successful implementation of new or existing programs to meet the training needs of the team. The position will also include supporting Quality Assurance activity related to evaluating adherence to a global partner success process and customer messaging. The Partner Success Trainer will build strong relationships with local partner success leadership and provide on-going training program support and consultation. This person must have excellent skills in researching and translating technical topics into engaging content. Key responsibilities: · Manage and coordinate identified training content and delivery to ensure consistency, quality, accessibility and overall effectiveness of training programs. · Administer new hire training programs in coordination with partner success managers · Track training metrics · Develop and implement innovative methods to deliver training material · Support Quality Assurance initiatives to evaluate adherence to a global partner success process to ensure consistency with customer engagement, messaging and process (call monitoring enablement, time studies). · Lead training delivery (directly or coordinating with a subject matter expert to deliver training) and quality enhancement projects to improve partner success effectiveness and productivity.