Descripción: We are looking for a Customer Service Team Lead with Italian + Englis/Spanish to work for our client, a leader in the travel industry and a part of one of the strongest companies in the sector ...
Requisitos: We are looking for a candidate with the following characteristics: Education: -Associate Degree Experience: -2 years of experience ( preferably in Call/Contact Center) Technical Skills: -Fluent in Italian in addition to Spanish or English (Spoken and written) -Experience with business support software applications such as MS Office (Word, PowerPoint, Excel, etc.) are required. (Intermediate level) Soft Skills: Soft skills: -Focus on Customer Loyalty -Highly motivated, focused passionate about connecting to the customer -Ability to inspire and support people -Ability to plan well and prioritize work -Must have attention to detail and Service orientated -Strong verbal and written communication skills are a must -Maintain calmness under tight pressure -Good decision-making, IT, and cross-departmental communication skills.