We are recruiting a Customer Service Agent for our client, a start-up in the online logistic sector. A native French speaker with at least 2 years of experience within a similar job, preferably within the logistics sector are key requirements for this job position. As a Customer Service Agent you will be in charge of the following tasks: - Help the team with their questions pertaining to process, policy and work schedules - Coordinate and Organise the day to day activity of the team - Coordinate with other Supervisors and the Director of CS in order to deliver operational excellence. - Carry out performance measurement (Quality Monitoring): CSAT, general monitoring, and evaluation of all agents in order to improve efficiency - Communicate solutions, successes, and opportunities to the director of customer support - Proactively communicate with CS Director regarding work flow, staffing issues/performance, and customer experience items Supervisor must be available to cover all hours of business operation and coordinate with other supervisors as point of contact to insure continuous and full support - Inspire and motivate agents; lead by example Encourage good team morale - Special projects as designated by management