We are looking for a Translation Team Lead for our client, a multinational american company leader in communication services. 3 years of experience in people's management, an excellent English level plus knowledge of a second language and CAT Tools are required. As a Team Lead, you will belong to the Project Department being in charge of the whole management process. Your duties will be the following: -Train, support and provide feedback to Ops Manager on PC performance within designated production teams, manage workload ensuring tasks are allocated evenly within the team. Monitor that PCs follow established procedures consistently for every aspect of the projects they handle -When required, organize/attend production-related client meetings, coordinate process review on main accounts and create Service Recovery Report. Create and develop TMC translations tools used for these accounts (Translation Memories, style guides, glossaries, account information, etc.) and develop efficient workflows for maximizing the use of these resources -Exercise sound judgment in keeping Supervisor informed of potential difficulties such as issues affecting cost and turn-around -Hands-on production involvement when required -Carry out risk assessments -Ensure that within the team all work is assigned and completed on time, at appropriate profit levels and within budget -Ensure all work follows all the approved processes and meets RRD’s quality standards -Monitor, manage and escalate complaints -Continually identify areas of efficiency and implement strategies to improve processes -Organise and monitor resource needs and escalate where appropriate -Manage team of project managers, monitor team capacity and escalate issues -Manage team holidays, sickness, absence, discipline and appraisals -Identify Team’s training requirements and action as required -Drive effective communication and excellence in performance within the team -Provide support for Sales in relation to existing business -Work as bridge between Sales and Operations to implement new opportunities -Monitor Sales forecast and annual strategy -Work closely with Vendor Management and Technology departments to ensure successful delivery of work