To successfully support the company’s growth in Europe, HomeAway is seeking a talented Tier 2 Integration Support Specialist. The Tier 2 Integration Support Specialist is a tier-two support expert responsible for diagnosing troubleshooting, verifying fixes for integration issues identified. The Integration Support Specialist will support multiple integration platforms and will interact with some of our most important integration partners. Internally, the tier-two support specialist will help promote sound support processes and will help train tier one support as needed. Have you ever had the opportunity to impact the lives of millions of people in a meaningful way and help them enjoy time away with their friends and families building memories? That is what we do here at HomeAway.com (with brands such as HomeAway or TopRural). We are the leading vacation rental website in the world with more than 1.2 million properties listed. We have millions of visitors to our site per year and serve more than one million page views per month. Our mission is to make every vacation rental in the world available to every traveler in the world through our online Marketplace Responsibilities: - Serve as an escalation point for all EU integration issues - Triage integration escalations - Investigate and resolve integration issues reported by partners - Consider potential impacts to other integration partners based on reported issues - Work with the Director of Integration Solutions to establish supportability standards and requirements - Contribute to defining the integration QA and integration migration process - Become an expert for each of the infrastructure components of our platform, and develop troubleshooting expertise for each component - Act as a primary integration platform owner from a maintenance perspective - Report on ticket metrics for the region