Descripción: Key Responsibilities ·Work with business areas to design, build, enhance, and deliver data analytic dashboards and reports supporting multiple business units with key focus on Service Operations ...
Requisitos: Requirements/Qualifications ·5+ years of experience in Insurance/Finance environment, Systems, Operations (claims/contact center) experience preferred. ·BS degree or equivalent in Computer Science, Business or other associated discipline. ·3 - 5+ years in Business Reporting and Analytical roles with excellent database skills; excellent proficiency in SQL, Excel, MS Access required; Experience with development on Oracle and SQL Server preferred. ·Strong background in designing & authoring reports/dashboards in COGNOS, Crystal, QlikView, or equivalent BI toolset preferred. ·Strong background and understanding of operational systems like Avaya, CUIC/Cisco, etc. for call centers, CRM for back-office and other inventory management systems preferred. ·Experience in managing a team across multiple sites preferred. ·Demonstrated analytical capabilities related to financial and operational process improvements. ·Ability to maximize technology expertise to deliver re-usable and