Congresos y Convenciones
Empresas: Hilton Garden Inn Sevilla
As GC&E Agent, you will support sales administration needs for hotel events and work closely with customers to determine their needs and build repeat and expanded business. The GC&E Agent will also work closely with the Sales function to contribute to strategy and promotional activities. Specifically, a GC&E Agent will perform the following tasks to the highest standards: - Maximize rooms, groups, conference and events revenue through pro-active selling and commercial management techniques - Convert customer enquiries into confirmed sales - Contribute to the strategy and planning activities of the Sales function - Develop future and repeat business, contributing to the profitability of the Hotel - Handle all customer enquiries with a professional telephone manner and demonstrate high standards of customer service - Develop and expand current existing accounts, focusing on achieving repeat business and upselling opportunities - Seek proactive opportunities to increase sales and conversions within the Team - Focus on a consistently executed up-selling approach - Build strong relationships with customers to fully understand their needs - Arrange and carry out Hotel show rounds - Ensure the complete administration and execution of all planned events - Participate in hotel promotional activities