- Customer daily contact on the receivables - Monitor open aging and credit holds to ensure timely payment of customer invoices - Handle incoming and make outgoing credit and collections telephone calls on behalf of the department - Provide support in connection with the preparation, collection, collation and distribution of customer account information and related documents - Perform data research, reporting, and escalate non-payment issues as appropriate - Run credit checks and assist in evaluating credit-worthiness of customers - Receive and send mail and email correspondence on behalf of the department - Responsible for the filing of all documentation, as well as the maintenance of the database and aging accounts - Assist Invoicing Sales teams in resolving any specific issues that may be contributing to lack of payment such as contract disputes, incorrect customer information, pricing differences, etc. - Pro-actively address unpaid invoices, refunds, account adjustments, and resolve account discrepancies with the customers in a professional manner - Communicates effectively and collaborate with Credit and Collections Manager to maximize timely payment of accounts and maintaining positive customer relations - Propose staff additions/changes where required - Extend the usage of a risk rating company (type D&B) with the objective to assess the risks in a similar manner in all countries - Ensuring collection performance is accurately monitored and appraised via KPI´s. - Ensure that A/R process complies with internal procedures of the Group and SOx. - Provide strong support to region business finance support on customer overdue amounts and credit limit review.