Recepción
Empresas: Grupo Regina Hoteles
4* Hotel located in the city center is looking for receptionists able to work rotating shifts. Main tasks: Assist and support guests prior to their arrival, during their stay and after their departure. Check in and check out of individual guests and groups. Welcome all guests according to the Regina standards. Anticipate and address all guests’ requirements. Answer the telephone using the Regina etiquette. Provide special attention to VIP or long stay customers. Review the arrivals of the day, identifying special requirements and assigning appropriate room type. Concierge. Manage customer complaints and requests professionally. Settle invoices and secure payment at check-out. Perform administrative duties, such as registering wake-up calls, preparing cash & credit card reports, recording reservations into Opera system. Follow Hotel Regina standards and procedures. Perform other reasonable job duties as requested by Supervisors.