The purpose and responsibility of the role is to provide comprehensive technical support and service to customers for all automation service products and services; to work within the Technical Sales & Services automation strategy and objectives to support the global growth plans; to ensure approved Tetra Pak and Customer standards are implemented, adhered to and upheld; to support the technical sales and account managers with technical support; to implement standard service products and support development of new products. YOUR RESPONSIBILITIES: * Personnel: - Carry out remote support, service and start ups to Tetra Pak processing equipment. - Prepare and implement upgrades on automation systems. - Carry out commissioning of Tetra Pak processing equipment. - Work with and fault find on extra low & low voltage systems. - Work with and fault find on programmable control systems, Data Base and IO Servers and Scada systems. - Edit PLC programs and re-commission. - Participate in and support the 24/7 Remote support team. - Work with a team of Service Engineers. - Complete Project Handover. - Sales support and issue resolution. - Training of colleagues later on. * Administration: - Write a site visit report on completion of the work, and complete the necessary check sheet(s) and forward promptly to the customer and office. - Communicate with the Automation Specialist for technical support and issue resolution. - Use a CRM tool to document service activities and update customer data, including equipment and contacts. * Customer Visits: - To carry out customer visits in conjunction with technical issues, assisting the local account managers and Service Manager.