Atención al cliente
Empresas: Alàbriga Hotel & Home Suites ( 5 *GL)
Position Summary The Butler creates an added value to the overall experience of the in-house guest. This entails guest recognition and personalized service such as welcoming all guests, knowing their preferences and creating a relationship with the guests to ensure a lasting and memorable stay. The Butler acts as link between the guest and the hotel management by ensuring all guest requests are followed up. Butler Duties and Responsibilities: • Researching guest information/ preferences upon arrival. • Preparing the rooms for guest arrival, make sure the rooms are in perfect conditions. • Fully aware of the Room Service and other outlets menu, answers questions on menu selections. • Meet and greet all guests on arrival ensuring that a smooth sequence of the arrival and departure is followed. • Provide discreet, efficient and effective, professional butler service to all assigned home suites. • Updating the system pro hotel after guest arrivals. • Packing/ unpacking. • Serving a wake up/ evening complimentary beverage. • Order taking, setting up and serving. • Looking after guest needs like sight-seeing, ticketing, laundry and shoe shine service, etc. • Maintain the privacy and ensure security of in-house guests. • Maintain effective communication with all other related departments, ensure all guest request and preferences are anticipated and handled effectively. • Liaise closely and considerately with Guest Relations, Housekeeping, Front Office, Food and Beverage, Concierge and Wellbeing departments. • Handling guest complaints. started three months contract, with possibility a permanent contract