Are you an enthusiastic Operations Manager? Do you have previous experience managing a team in a contact center environment? Are you passionate and focused on client satisfaction? If this sound like you, get in touch! Our client is a well-known company which operates in the Contact Center sector. For one of their clients, they are looking for an Operations Manager. As an Operations Manager, your responsibilities include: -The co-management of the Customer Experience Centre's daily operation to meet contractual KPI’s -The recruitment, management, coaching and development of a team of Team Leaders to ensure quality and productivity targets are met -Effective Change Management – knowing how to handle periods of change and lead a team through such periods, displaying motivating and encouraging behaviors -Conduct regular 1-2-1 meetings with your team -To report metrics to the client and offer recommendations whenever possible